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Privacy Policy

Privacy Policy

This Privacy Policy explains how Floral Junction processes personal data in connection with its website, course inquiries, level screening, enrolment, and small-group language course administration in Gujranwala, Pakistan.

Terms of Service Contact
Policy guidance

This introduction outlines the general scope of data handling, user rights, and where to direct policy-related questions.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact
01 · Purpose

How We Use Data

We use personal data to respond to inquiries, assess starting level, match learners to a suitable group and timetable, confirm course terms, manage enrolment, deliver scheduled lessons, support guided practice, review progress, process payments, maintain records, operate and secure the website, and comply with legal obligations. We may also use limited data to improve service coordination and to handle disputes or complaints.

Processing is tied to course administration, communication, and website operation.
02 · Sharing

Service Providers and Partners

We may share data with service providers that support website hosting, communications, scheduling, payment processing, record management, or technical maintenance. Where we use such providers, we expect them to handle data under appropriate confidentiality and security obligations and only for the services they provide to us.

Operational partners receive only the information needed to perform their assigned function.
03 · Legal basis

Legal Disclosure

We may share personal data with courts, regulators, tax authorities, law enforcement, or other public bodies when disclosure is required by law, a lawful request, or a valid order. We may also disclose information to protect our rights, users, staff, or property where permitted by law.

Disclosure to public authorities is limited to situations where we are legally required to cooperate.

Subject to applicable law, you may ask us to confirm whether we hold your personal data, request access to it, correct inaccurate information, or ask us to delete data that is no longer required. You may also object to certain processing or request restriction in limited circumstances. Where processing is based on consent, you may withdraw that consent for future processing.

Available rights depend on the nature of the data and any legal obligations that apply.

Requests should describe the information or action sought and include enough detail for us to locate the relevant record. We will review the request, verify it where necessary, and respond within a reasonable period under applicable law. If we cannot fully comply, we will explain the reason to the extent permitted.

We may need to verify identity before acting on a request and may decline requests that are not legally available.

Inquiry records are kept for a reasonable period after the last contact. Enrolment, attendance, payment, and course administration records are retained for the duration of the course and for any additional period needed to meet legal, tax, dispute-handling, or internal record-keeping requirements. When data is no longer needed, we delete it or anonymize it where practical.

We keep data only for as long as needed for the stated purpose or for legal and accounting needs.

If we make material changes, we will update the policy text and may provide additional notice where appropriate. The revised policy applies from the date it is posted unless a different effective date is stated.

We review this policy from time to time and keep the current version available on the website.
Privacy Office

Contact for Privacy Matters

Email contact
[email protected]
Telephone
+92 303 0962685
Postal address
9, 5, Gujranwala, 52250, PK
Privacy contact
[email protected]

Use the contact details below for privacy questions, access requests, or concerns about our handling of personal data.

Contact Page
Data Category

Data We Collect

We may process contact details, identity and level-screening information, course preferences, timetable choices, attendance records, payment-related records, messages sent through our website or booking channels, and limited technical data such as device or browser information. Where relevant, we also process learning progress notes and course administration records connected to small-group language courses.

We collect only the information needed to handle inquiries, enrolment, and course administration.
Collection Source

How We Collect Data

We receive personal data when you submit an inquiry, complete level screening, arrange a timetable, confirm course terms, enrol in a course, attend lessons, make a payment, or communicate with us by phone, email, contact form, or in person. We may also obtain technical data automatically when you visit the website.

Most information comes directly from the learner or from routine use of our booking and course services.
Cookie Type

Cookie Types

Cookies may include essential cookies that support page security and form submission, functional cookies that remember basic preferences, and analytics or performance cookies that help us understand site use in aggregate. We do not use cookies to collect more information than is needed for these operational purposes.

We use a limited set of cookies suited to a course inquiry and booking website.
User Control

Cookie Controls

You may manage cookies through your browser controls and, where available, any on-site preference tools. Essential cookies may still be required for basic website operation, security, and form handling. Disabling certain cookies can reduce functionality or prevent some features from working properly.

Browser settings can usually limit or remove cookies, but some site functions may be affected.